Terms of Service
Effective date: 1 January 2026 | Cylunor FZ-LLC
These terms govern the relationship between Cylunor and its clients. Please read them before initiating an engagement.
About These Terms
These Terms of Service govern the relationship between Cylunor FZ-LLC ("Cylunor", "we", "us") and any individual or organisation ("Client", "you") that engages our services or accesses this website. By contacting us to discuss or initiate an engagement, you acknowledge and accept these terms. Cylunor FZ-LLC is registered at Meydan Freezone, Meydan Hotel, Nad Al Sheba 1, Dubai, United Arab Emirates.
Scope of Services
Cylunor provides software development, IT consultancy, AI integration, workflow automation, web design, and related technical services. The precise scope of work for each engagement is agreed in writing through a scoped proposal prior to work commencing. Services rendered may be adjusted by mutual written agreement if project requirements materially change during delivery.
Engagement Process
Each engagement begins with a discovery exchange via email or call. If there is a confirmed fit, Cylunor issues a written proposal detailing scope, deliverables, timeline, and commercial terms. Work begins only after the Client has accepted the proposal in writing. No verbal commitment constitutes a binding engagement.
Payment Terms
Fees are invoiced as outlined in the accepted proposal. Invoices are payable within 14 calendar days of issue unless otherwise stated. Late payments may incur a 1.5% monthly interest charge. Cylunor reserves the right to pause or suspend delivery on overdue accounts. All fees are quoted and payable in the currency stated on the invoice.
Intellectual Property
Upon receipt of full payment for a project, the Client receives ownership of the final deliverables produced specifically for that engagement. Cylunor retains ownership of all pre-existing tools, frameworks, libraries, and methodologies used during delivery. Open-source components included in deliverables remain subject to their respective licences.
Confidentiality
Both parties agree to treat the other's confidential information - including business details, technical architecture, pricing, and strategic plans - with discretion. Neither party will disclose confidential information to third parties without prior written consent, except where required by law. This obligation continues for two years after the engagement concludes.
Limitation of Liability
Cylunor's total liability to the Client for any claim arising from an engagement shall not exceed the total fees paid by the Client for that specific engagement. Cylunor is not liable for indirect, consequential, or incidental losses. Cylunor makes no warranty that deliverables will be entirely free of defects, though we commit to addressing material defects identified within 30 days of delivery.
Termination
Either party may terminate an engagement with 14 days' written notice. Upon termination, the Client is liable for fees covering work completed up to the termination date. Any deliverables produced up to that point will be provided upon receipt of the corresponding payment. Cylunor may terminate immediately if the Client breaches these terms and does not remedy the breach within 7 days of written notice.
Governing Law
These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE. Nothing in these terms limits either party's right to seek urgent injunctive relief in any appropriate jurisdiction.
Changes to These Terms
Cylunor may update these terms from time to time. Continued engagement after a material update constitutes acceptance of the revised terms. For active engagements in progress, the terms in effect at the start of that engagement apply unless both parties agree in writing to adopt updated terms.